Terms of Service

Overview

Welcome to Ghazanfar Express. The terms “we”, “us” and “our” refer to Ghazanfar Express. We operate this website and online store to provide customers with information about and access to our products and services.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By visiting our website, browsing our store, or placing an order, you agree to these Terms of Service and the policies available on our website. If you do not agree with these terms, please do not use our services.

1. Use of Our Store

You may use our website and services only for lawful purposes.

When placing an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, and any other information required to process and deliver your order.

You are responsible for ensuring that the information provided with your order is correct.

2. Products

We make reasonable efforts to describe and display our products accurately.

Product colors and appearance may vary slightly depending on lighting, photography, screen settings, and the device being used to view our website.

Product descriptions, prices, availability, and other information may be updated or changed when necessary.

We reserve the right to discontinue a product or limit available quantities.

3. Orders

Submitting an order does not automatically guarantee acceptance of the order.

We may contact you using the phone number or email address provided with your order if confirmation or additional information is required.

We reserve the right to refuse or cancel an order where necessary, including in cases involving incorrect information, suspected fraudulent activity, product unavailability, pricing errors, or delivery limitations.

Customers should review their order information carefully before submitting an order.

Order cancellations should be requested as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations.

For COD orders, payment is collected by the courier at the time of delivery.

Customers are responsible for providing a valid and reachable phone number and an accurate delivery address.

Availability of COD may depend on the delivery location and courier service.

5. Prices

Product prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice. The price applicable to an order will normally be the price displayed when the order is placed.

Any applicable delivery charges will be shown during checkout where applicable.

We reserve the right to correct genuine pricing or listing errors.

6. Shipping and Delivery

We use third-party courier services to deliver orders.

Delivery times shown or communicated by us are estimates and may be affected by the destination, courier operations, public holidays, weather, operational disruptions, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Our detailed shipping terms, including applicable delivery charges, will be provided through our Shipping Policy and checkout where applicable.

7. Returns, Refunds and Replacements

Returns, refunds, replacements, damaged items, defective products, wrong items, and order cancellations are handled according to our Return and Refund Policy.

Customers should review that policy before placing an order.

Where an issue qualifies for review, customers must contact us within the time period stated in our Return and Refund Policy and provide any information, photos, or videos reasonably required to assess the issue.

8. Product Use and Safety

Customers are responsible for reading and following any instructions, warnings, and safety information supplied with a product.

Products should only be used for their intended purpose and according to the instructions provided.

We are not responsible for damage resulting from misuse, improper handling, unauthorized modification, or use contrary to supplied safety instructions, to the extent permitted by applicable law.

9. Website Information

We aim to keep the information on our website accurate and current. However, occasional errors or omissions may occur in product descriptions, prices, availability, shipping information, or other content.

We reserve the right to correct errors, update information, or make necessary changes.

10. Third-Party Services

Our store may use services provided by third parties, including Shopify, courier companies, payment providers, and other service providers required to operate the store and fulfil orders.

Those third parties may have their own terms and privacy practices.

Ghazanfar Express is responsible for sales made directly through our store. Shopify provides the e-commerce platform but is not the seller of products purchased from Ghazanfar Express.

11. Intellectual Property

Unless otherwise stated, content created and owned by Ghazanfar Express, including our original text, graphics, branding, photographs, and other original materials, may not be copied, reproduced, republished, or used for commercial purposes without permission.

Third-party names, trademarks, services, and materials remain the property of their respective owners.

12. Prohibited Use

You must not use our website or services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

You must not attempt to interfere with the security, functionality, or normal operation of our website.

13. Privacy

Personal information submitted through our store is handled according to our Privacy Policy and the services required to operate our Shopify store and fulfil customer orders.

Please review the Privacy Policy available on our website for further information.

14. Limitation of Liability

To the extent permitted by applicable law, Ghazanfar Express will not be responsible for indirect or consequential losses arising from use of our website or products.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our store, services, policies, or legal requirements.

The latest version will be available on this page.

16. Governing Law

These Terms of Service and your use of our services will be governed by the applicable laws of Pakistan.

17. Contact Information

If you have questions about these Terms of Service or an order, please contact:

Ghazanfar Express
Email: ghazanfarexpress@gmail.com